ecominim.com Returns & Refunds Policy

Introduction

At ecominim.com, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your product, we’re here to help. Please review our Returns and Refunds Policy below.

1. Return Policy

1.1 Eligibility for Returns

• Timeframe: You have (7) days from the date of delivery to initiate a return.
• Condition: Products must be unused, in their original packaging, and in the same condition as when received.
• Exceptions: Certain items, such as personalized products, and items on sale or clearance, are not eligible for returns.

1.2 Process for Returns

1. Initiate a Return: Contact our customer service team at hello@ecominim.com with your order number and reason for return.
2. Approval: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Shipping: Pack the item securely and include the RMA number. You are responsible for paying the return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
4. Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

1.3 Non-Returnable Items

• Perishables:
• Personalized Items:
• Health & Safety: Items related to hygiene or intimate products that have been opened.
• Gift Cards: Digital and physical gift cards.

2. Refund Policy

2.1 Eligibility for Refunds

• Refunds are issued once the returned item is received and inspected.
• If approved, refunds will be processed within 7-10 business days to the original payment method.
• Original shipping costs are non-refundable unless the return is due to our error.

2.2 Partial Refunds

• Damaged Packaging: If the original packaging is missing or damaged, a partial refund may be issued at our discretion.

2.3 Refund Exceptions

• Sale Items: Items purchased on sale or clearance are not eligible for refunds.
• Exchanges: If you wish to exchange an item, follow the return process and place a new order for the replacement product.

3. Contact Information

For any questions or concerns about our Returns and Refunds Policy, please contact us:

• Email: hello@ecominim.com