We only use recycled cartons to ship our orders.
FAQ: Shipping & Exchanges
We work closely with Pos Laju, GDEX, and Aramex to deliver our products. The choice of courier service depends on the product weight and courier’s availability. You will receive an email notification once the package has been shipped out.
Once your order has been successfully submitted, it will be processed the following business day. It is then packed and dispatched. The standard delivery time is 3 business days. However, during busy sales periods, long public holidays, and products that are directly fulfilled by suppliers, the delivery time may take up to 5 business days.
Once your item has been dispatched, you will receive a notification with all the necessary tracking information.
A tracking number will be sent to your registered email address for you to keep track on the delivery status of your parcel at all times. (Please check your junk mail in case it’s there!) Just click on the link and it will take you to Pos Laju’s tracking page.
Let us take care of the problem! Please contact us directly and we will resolve the issue with the courier service provider.
The courier companies will make 2 attempts to deliver the package. If the recipient is not present at the delivery address or the address given is misspelled or incomplete, the parcel will be returned to ecomimim™. You may then collect the parcel from our office. If you would like us to assist in resending the parcel, all delivery charges incurred during this process will be borne by the buyer.
Yes! You may exchange an item if it is unopened, new, and in good condition when shipped back to us. Should the exchanged item be of higher value than the item returned, you will need to top up the difference in pricing. For lower value items, the difference will be issued in the form of a shopping voucher/s for future purchases of ecominim™ products. Please note that all delivery charges incurred during the exchange process will be borne by the buyer.
Unfortunately, we do not offer this service at the moment.